At iShoppist, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we’re here to help.
Return Period
You may request a return within 7 days of receiving your order.
Eligible Returns
To be eligible for a return:
- The product must be unused and in its original condition.
- The product should be returned with its original packaging and accessories.
- Proof of purchase or order details may be required.
- Products damaged due to misuse or improper handling may not be eligible for return.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. Send us your order number and photos of the product so our team can review the issue and provide the appropriate solution.
Refunds
Once your return is received and inspected, we will notify you about the status of your refund.
If approved, the refund will be processed using the applicable payment method. For Cash on Delivery orders, our support team will provide instructions for the available refund method.
Exchanges
If a product is defective or incorrect, we may offer a replacement, subject to product availability.
Non-Returnable Items
Some products may not be eligible for return due to hygiene, safety, or product-specific reasons. Any applicable restrictions will be communicated on the product page or at the time of purchase.
Return Shipping
If the return is due to a damaged, defective, or incorrect product, iShoppist will review the case and advise you about the return process. For other return requests, return delivery charges may apply.
How to Request a Return
To request a return, contact us with:
- Order number
- Product name
- Reason for return
- Photos or videos, if applicable
Our team will review your request and guide you through the next steps.
Need Help?
WhatsApp: +971543375501
Email: support@ishoppist.com
Location: Abu Dhabi, UAE
iShoppist — Smart Products. Better Prices.