Shipping & Returns

At iShoppist, we’re committed to providing a smooth and secure shopping experience across the UAE. This Shipping & Returns Policy outlines our delivery process, return eligibility, and your options if something isn’t quite right.

1. Delivery Coverage

We proudly deliver all over the United Arab Emirates. Orders are shipped promptly to ensure timely delivery, no matter where you’re located.

2. Processing & Delivery Time

  • Processing Time: 1–2 business days
  • Delivery Time: 2–5 business days (depending on your location)

You will receive a confirmation email with tracking details once your order is shipped.

3. Shipping Charges

Shipping fees (if any) are calculated at checkout and clearly displayed before payment. From time to time, we may offer free delivery promotions, which will be highlighted on the website.

4. Secure Payment Options

We offer secure and convenient payment methods, including:

  • Credit/Debit Cards
  • Cash on Delivery (where applicable)
  • Other trusted local and online payment gateways

All transactions are encrypted and processed securely to protect your financial information.

Returns & Exchanges

5. Return Eligibility

We want you to love your purchase. If you're not satisfied, you may request a return or exchange within 7 days of delivery, provided the item is:

  • Unused and in its original condition
  • In its original packaging with all tags intact
  • Not a non-returnable item (e.g., personal care, hygiene products, or final sale items)

6. Return Process

To initiate a return, please reach out to us via our Contact Page or email info@ishoppist.com with your order number and reason for return. We’ll guide you through the process.

7. Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

8. Exchanges

If you wish to exchange a product (e.g., for a different size or variant), contact us within the return window. Exchanges are subject to availability.

9. Need Help?

If you have any questions about your order, delivery status, or return process, feel free to reach out:

  • Email: info@ishoppist.com
  • Contact Form: https://ishoppist.com/contact-us